Refund policy

Refund and Return Policy

Effective date: April 25, 2026
Last updated: April 25, 2026

This Refund and Return Policy applies to all purchases made on www.SiloreParis.com ("the Site") from SiloreParis ("we," "us," or "our"). Please read it carefully before placing an order. By completing a purchase, you confirm that you have read and accepted this Policy.

1. Return Window

You may request a return for any reason within 30 days of the date your order is delivered. After 30 days, we are unable to offer a refund or exchange, except where required by applicable consumer-protection law.

To start a return, email us at SiloreParis@gmail.com with:

  • Your order number,
  • The item(s) you wish to return,
  • The reason for the return,
  • A photo of the item if it was damaged or defective.

We will reply within 3 business days with return instructions and the return address. Please do not ship items back to us before receiving these instructions — items returned without authorization may not be accepted or refunded.

2. Conditions for a Return

To be eligible for a return, the item must be:

  • In the same condition you received it — unworn or unused, with original tags and packaging.
  • Accompanied by proof of purchase (order number or receipt).

The following items are non-returnable:

  • Items marked as "final sale" at the time of purchase.
  • Personalized, customized, or made-to-order items.
  • Items that have been worn, used, washed, altered, or damaged after delivery.
  • Gift cards.

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery so we can resolve it at no cost to you.

3. Where to Send Returns

Because we operate a dropshipping model and our suppliers are located outside of your country (including in countries such as the United States and China), the return address you receive may differ from the original shipping origin and may be in a different country than the one your item shipped from.

We will provide the correct return address by email after we approve your return request. Returns sent to an unverified address will not be processed.

4. Who Pays for Return Shipping

Reason for return Who pays return shipping
You changed your mind, ordered the wrong size, or other personal reasons You
Item arrived damaged, defective, or incorrect (our fault) We do

If you are responsible for the return shipping, we recommend using a trackable shipping service. We are not responsible for items lost or damaged in transit on the way back to us.

Original shipping fees are non-refundable, except when the return is due to our error or a defective product.

5. Refunds

Once your return is received and inspected, we will email you to confirm whether your refund has been approved.

  • If approved, the refund will be issued to your original payment method within 5–10 business days. Please note that your bank or card issuer may take additional time (typically 3–10 business days) to post the credit to your account.
  • If declined (for example, because the item does not meet the conditions in Section 2), we will explain why and, where possible, return the item to you at your cost.

If more than 15 business days have passed since we approved your refund and you have not received it, please email SiloreParis@gmail.com before contacting your bank or card issuer.

6. Exchanges

We currently process exchanges as a return + new order: we refund the original item once received, and you place a new order for the replacement at any time. This is the fastest way to get the correct item, since holding stock for an exchange is not possible with our shipping model.

7. Order Cancellations

You may cancel an order free of charge if it has not yet been processed for shipping. Once an order has been forwarded to our supplier or shipped, it can no longer be cancelled, and you will need to follow the return process described above.

To cancel an order, email SiloreParis@gmail.com as soon as possible with your order number.

8. Late or Missing Refunds

If you have not received a refund you were expecting:

  1. Check your bank or card statement again — credits sometimes appear under different names or with a delay.
  2. Contact your bank or card issuer; processing times vary.
  3. If you have done both and still have not received the refund, email us at SiloreParis@gmail.com with your order number.

9. Items Lost in Transit

If your tracking shows an item was never delivered or is lost in transit, contact us within 30 days of the latest estimated delivery date so we can investigate with the carrier and either re-ship the item or issue a full refund.

10. Your Statutory Rights

Nothing in this Policy limits your rights under applicable consumer-protection laws.

  • United States: Under the FTC Mail, Internet, or Telephone Order Merchandise Rule (16 C.F.R. Part 435), if we cannot ship your order within the stated time (or within 30 days if no time is stated), you have the right to consent to a delay or to a full and prompt refund.
  • Canada: Your rights under federal and provincial consumer-protection statutes (including the Quebec Consumer Protection Act, Ontario Consumer Protection Act, BC Business Practices and Consumer Protection Act, and similar provincial laws) apply in addition to this Policy. Where this Policy conflicts with mandatory provisions of those laws, the law prevails.

11. Contact

For any questions about this Policy or to start a return, please contact us:

SiloreParis
Email: SiloreParis@gmail.com
Website: www.SiloreParis.com
Country of operation: Israel

We aim to respond to all inquiries within 3 business days.